Running a ticketed event? No problem. We've got you covered 🤝

⚠️ Please note: Your Stripe account is registered by your organisation and therefore any full or partial refunds are administered by you as the organisation, rather than MedAll
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During your event set up, you'll be given the option to add ticket types:

Complete the fields, and then specify your Price in relation to that particular ticket type, as shown above and select Finish.

If you don't have a payment account, you'll see the below message, prompting you to set up payments:

Click 'Set up Payments' and you'll be taken to this page where you'll see your account status:

Go to 'Finish the setup process' which will navigate you to a new window on Stripe:

Add your email and click 'Continue' then create a password. You'll then be asked to Secure your account with a mobile number. Enter your phone number, and wait for a text with an authentication code. Enter the code, and verify your account. If successful, you'll see a message that says 'Your account is secured'. Click 'Next' and navigate through the sign up process, completing each step as you go along.

If you're a student society you can set yourself up as a 'Nonprofit organisation' and then select 'Unincorporated Association'. This means if you don't fall into the category of a registered charity or company, you don't need to worry. Simply enter the name of your society instead of a company registration number or charity number.
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⚠️ Note: these steps are all part of Stripe's verification process, not MedAll's, and any issues should be communicated directly with Stripe. Stripe also have their own help documentation to help guide you through this process, which you can find here.

Stripe will ask you for verification documents from the following list:

If you don't have any of the above, don't panic. In the past stripe have accepted the following documents for non profits or unincorporated entities:

⚠️ Reach out to Stripe directly if you have any issues with document verification.

Once you have successfully completed the above, you'll be navigated back to MedAll, where you'll see your status has been updated:

You can now finish your event set up, and add your ticket types 🎉

On each ticket type, you also have the option to add any Restrictions on the ticket. Within this you’ll notice a dropdown that says Fair Medical Education — an easy way for you to offer free or reduced-cost event tickets to colleagues in Low and Middle Income Countries. Sounds good right? Before selecting, you can find out more about this scheme here.

Lastly, for events which have paid ticketing, there is a payment processing fee: 1.5% of ticket price + Stripe Card Fee (significantly cheaper than Eventbrite's 6.95% 👀). Don't want to pay this? No problem, if your event is free, our tools come at no cost to you or your attendees.

A payment will look similar to this:
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What will your delegates receive:

The email address used to book the ticket on MedAll will receive an email from stripe.com and it will look similar to this:
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If a delegate needs an invoice or more details, this will need to be produced by you - the organisation.

Further Stripe information on Payments (accepting payments on Stripe): https://support.stripe.com/topics/payments

Further Stripe information on Payouts (Payouts are how money from your customers gets deposited into your bank account): https://support.stripe.com/topics/payouts

Once you've completed the above steps, you'll be able to start selling tickets for your event. If a delegate wants to cancel their ticket, you can easily issue refunds (full and partial) via your Stripe Dashboard. More information on how to do this can be found on this here.

For paid tickets please add any terms around the ticket purchase. eg what refund could be expected, when the last date for refunds would be. Also please remember if you are offering a full refund then there is admin fees for MedAll and Stripe to be taken out of this, regardless if the ticket is cancelled and refunded.

Any questions? Get in touch at [email protected] and we'll do our best to help 🙌

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