To collect your letter of recognition, once your organisation awards this, it will appear automatically on your account.
Head to MedAll.org and login.
Click on "view all" under achievements. If awarded by the organisation, your letter of recognition will appear - automatically categorised - under "presentations." There will be a document icon there- click on this and you will see the PDF copy of your letter of recognition, which - if the organisation has awarded you a prize on MedAll - will also contain information confirming that you won the prize.
If your document doesn't appear we recommend reaching out to the organisation who awarded it to ask if they could automatically award all the certificates- this may not happen until after the event as the timing is at the organisation's discretion.