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How do I verify my account?
How do I verify my account?
We explain what verification means, why it's important and how to verify your own account
Victoria McCann avatar
Written by Victoria McCann
Updated over a week ago

Why do I need to be verified?

We want to keep the MedAll Community a safe space, which is why every account on MedAll needs verified. Plus, due to the nature of the content on our platform, it's important that everyone who is hosting, attending or watching events is a healthcare professional.

As a delegate, being verified means you can avail of all of the interactive features on MedAll, in particular the chat function during events. As a speaker, being verified means you have all the privileges you need to be able to join the stage, speak on stage and interact in the chat box during events. Essentially, to have the best possible experience on MedAll, we strongly recommend you verify your account.

How do I verify my account?

When you create an account on MedAll, you'll be asked to verify your account via email or photo ID.

If using email, please remember to 'select your country' so that your countries list of approved domains will show up

→ If you submitted an email address, check your inbox, and verify your account automatically via the link.

→ If you submitted photo ID, our support team will review it shortly over the course of the upcoming week. Please remember that the ID is to indicate your name and that you are a healthcare student or professional.

→ If you have been invited as a member of a university or training organisation your account may already be verified by the organisation.

Unfortunately we cannot verify you without credentials that show you are a healthcare student or professional, but we do realise that some countries don't have hospital or university email addresses or appropriate badges. If this is the case, please reach out to [email protected] as we are happy to work with you to find a solution.

I didn't verify my account — what can I do about it?

If you didn't manage to verify your account during the sign up process, don't panic — you can still do it retrospectively. Simply go to your personal profile on MedAll, and navigate to the banner at the top of your screen which says ‘Unverified Account: Click here to verify’. This will take you back to the verification step above.

My event speakers aren't verified — what can I do about it?

The best thing you can do is encourage them to follow the above steps and verify their accounts themselves well in advance of the event date. If for some reason, the person speaking at your event isn't a healthcare professional and therefore doesn't have relevant ID, please get in touch with the team at [email protected] to explain the situation, and we'll assist with the verification process where possible.

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