Running a ticketed event? No problem. We've got you covered 🤝

During your event set up, you'll be given the option to add ticket types:

Complete the fields, and then specify your Price in relation to that particular ticket type, as shown above and select Finish.

If you don't have a payment account, you'll see the below message, prompting you to set up payments:

Click 'Set up Payments' and you'll be taken to this page where you'll see your account status:

Go to 'Finish the setup process' which will navigate you to a new window on Stripe:

Add your email and click 'Continue' then create a password. You'll then be asked to Secure your account with a mobile number. Enter your phone number, and wait for a text with an authentication code. Enter the code, and verify your account. If successful, you'll see a message that says 'Your account is secured'. Click 'Next' and navigate through the sign up process, completing each step as you go along.

If you're a student society you can set yourself up as a 'Nonprofit organisation'. This means if you don't fall into the category of a registered charity or company, you don't need to worry. Simply enter the name of your society instead of a company registration number or charity number.

⚠️ Note: these steps are all part of Stripe's verification process, not MedAll's, and any issues should be communicated directly with Stripe. Stripe also have their own help documentation to help guide you through this process, which you can find here.

Stripe will ask you for verification documents from the following list:

  • VAT Registration

  • Certificate of Incorporation

  • Companies House Document

  • HM Revenue and Customs: VAT Certificate

  • HM Revenue and Customs: Account Statement

  • Charity Commission Document

  • OSCR Scottish Charity Regulator

If you don't have any of the above, don't panic. In the past stripe have accepted the following documents for non profits or unincorporated entities:

  • Bank Statement

  • Utility Bill

  • Club or Society Constitution

⚠️ Reach out to Stripe directly if you have any issues with document verification.

Once you have successfully completed the above, you'll be navigated back to MedAll, where you'll see your status has been updated:

You can now finish your event set up, and add your ticket types 🎉

On each ticket type, you also have the option to add any Restrictions on the ticket. Within this you’ll notice a dropdown that says Fair Medical Education — an easy way for you to offer free or reduced-cost event tickets to colleagues in Low and Middle Income Countries. Sounds good right? Before selecting, you can find out more about this scheme here.


Lastly, for events which have paid ticketing, there is a payment processing fee: 7% of ticket price + Stripe Card Fee. Don't want to pay this? No problem, if your event is free, our tools come at no cost to you or your attendees.

Once you've completed the above steps, you'll be able to start selling tickets for your event. If a delegate wants to cancel their ticket, you can easily issue refunds (full and partial) via your Stripe Dashboard. More information on how to do this can be found on this here.

Any questions? Get in touch at [email protected] and we'll do our best to help 🙌





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