In MedAll, you will be asked to select your Microphone and Camera device before you join the stage or session as a speaker. If you are unable to select your options, it is probably because you need to give browser permissions for MedAll to access your devices or you need to update your browser version.
First, please use Chrome as your browser and double check that it is up to date.
If that doesn't work:
1. Close any other programs such as Zoom or Teams that could be using your camera and microphone.
2. Give Chrome permissions to access your camera and microphone.
To do this:
Click on the padlock icon next to the URL
Set Camera and Microphone to Allow
Note: Make sure your camera and microphone are allowed for the MedAll.org website. You can do this by entering this URL into your browser: chrome://settings/content/siteDetails?site=https%3A%2F%2Fapp.medall.org%2F
3. Open the event in incognito mode (Command+Shift+N) on Chrome
Third-party extensions may be blocking parts of the MedAll software which opening in incognito mode can solve
4. Grant Chrome access to camera/mic/screensharing in your Mac Privacy Settings
Camera
Open the System preferences
Go to Security & Privacy > Click Privacy
Select Camera
Click the padlock to make changes
Check the box beside Chrome to give access your camera
Mic
Open the System preferences
Go to Security & Privacy > Click Privacy
Select Microphone
Click the padlock to make changes
Check the box beside Chrome to give access your microphone
Screensharing
Open the System preferences
Go to Security & Privacy > Click Privacy
Select screen recording
Click the padlock to make changes
Check the box beside Chrome to give access for screensharing
Once you have given access, close Chrome and re-open Chrome again.